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Shipping & Returns

Shipping & Returns


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please be advised that these dates are estimates from the day that orders are shipped (not placed) and are not guarantees (See Tracking Your Packages below). 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

International Shipping

We’re happy to be resuming international shipping to a few select countries!

Please be aware that delivery times are still delayed due to a lack of transport resulting from COVID-19.

For a list of countries we currently ship to, please see below:

  • Australia
  • Canada
  • France
  • Germany
  • Ireland
  • Italy
  • Mexico
  • New Zealand
  • Spain
  • Sweden
  • United Kingdom
  • US Virgin Islands

Please contact us if your country is not on this list.

Tracking Your Packages

We know you are excited to receive your packages and we are just as excited for you to receive them! That is why we do our best to ship your orders as soon as possible. During busy seasons, however, your order may take up to two business days to process and fulfill. Please be aware that once they’ve shipped from Fairy Homes & Gardens, the packages are out of our control.

Delivery systems across the globe are still experiencing logistics and delivery issues due to increased volume and COVID-19 complications.

When you checkout, we can provide an estimate based on your items, address, and shipping provider. These are only estimates and not a guaranteed delivery date. Shipping estimates are subject to change based on updates from the shipping company.

Each shipping company provides their own tracking number and shipping information. To track your package once it leaves our hands, you’ll need to reference your tracking number and contact the shipping company if there are issues.

 

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