Order Fulfillment, Shipping, & Tracking Information
Our team at Fairy Homes & Gardens strives to fulfill orders in 1 to 2 business days once an order is placed. However, fulfillment times may take longer during busy seasons and holidays. Should orders take unusually longer to fulfill, customers will be promptly notified by a member of our team.
Please be advised that order fulfillment and shipping times are independent of each other. Transit times shown under shipping methods at checkout are estimates (not guarantees) provided by shipping carriers and should be taken into account in addition to our order fulfillment time.
If you need to place a rush order by a certain date, please contact Customer Care at firstname.lastname@example.org prior to checkout to see if we can assist you by your deadline.
Once an order has been shipped, customers will receive a confirmation email with tracking information within 24-48 hours of shipment. To track your package once it is en route, you’ll need to reference your tracking number and contact the shipping carrier should you have any issues with delivery.
We know that the love of fairies and the fairy world extends far and wide. For a list of countries we currently ship to, please see below:
- New Zealand
- United Kingdom
- US Virgin Islands
Email Customer Care if your country is not on this list.
*PLEASE BE ADVISED that larger international orders must currently be placed by phone.
Email Customer Care at email@example.com with:
1) the items you wish to purchase,
2) shipping methods you prefer, and
3) dates/times you are available to complete your transaction.
We will provide shipping estimates prior to checkout. Please note that we may not be able to ship certain items internationally due to their size/weight.