How do I return an item?
Merchandise purchased from Fairy Homes & Gardens can be returned within 30 days of delivery. Returned items must be unused, returned with original documentation and packaging, and in the original condition. You will receive a full refund for the product(s) minus a 20% restocking fee that will be charged at our discretion, and excluding shipping costs, providing they meet the foregoing criteria. Both outbound and inbound shipping costs are non-refundable (for defective merchandise see below). If you received free shipping, you will not be refunded the amount I spent to ship the merchandise.
To return items:
- Contact the Customer Care Department via email at firstname.lastname@example.org to notify that you plan to return an item.
- Circle the items you are returning on your packing slip and a brief reason for the return.
- Securely package the product(s) and include the packing slip.
- Send the package to us using a traceable method of shipping via the shipper of your choice.
Defective and/or missing merchandise must be reported within 5 days of receipt of package. Email Customer Care a clear photo of the damaged item, or a photo of the packing slip and the box and packaging in which your order arrived in the case of missing merchandise. A replacement will be sent to you. If a replacement is not available, you will receive a full refund including shipping costs.
Orders may be cancelled as long as they have not been shipped. Contact Fairy Homes & Gardens Customer Care Department via email at email@example.com or via phone at 213-474-1094 and we will attempt to cancel your order. Please provide us with your order number when making the request. If it has already been shipped, please see our Returns policy.